We take great care to design and source high-quality furniture, there are a few things for you to consider to keep it looking its best.

Here are our top tips:

1. Be aware of the environment. Sunlight, heat sources, pets, humidity, etc. can all affect the performance and longevity of furniture. Selecting the right materials for the right setting will ensure yours is the right fit. 
2. Keep it clean.  Light, and regular cleaning will increase the lifespan of your furniture.
3. Protect your floor and protect your furniture with floor protectors, coasters, stain protection etc.  Heat and moisture are generally not furniture’s best friend so keep them separate where possible or ensure furniture is protected. 
4. Stay centred.  Use the centre of the seat rather than the arms or back of sofas, for example, and don’t lean or rock on chairs and stools. 

Our team will always be happy to answer any questions you may have about a particular item.

DELIVERY & ASSEMBLY

When opening the packaging please take extreme care for personal and product safety. We recommend against the use of blades. 

Having unpacked your furniture, check that it is complete and all parts are present. Please note that certain products' feet may be found in the zip pocket underneath the suite. Ensure all fittings have been removed before disposing of packaging. Ensure children are supervised during unpacking and assembly of furniture and kept away from all hazards. 

For ‘self-assembly’ furniture, read the assembly instructions before starting. Identify the parts of your furniture and follow the assembly sequence. Avoid the use of force when assembling parts and be careful not to over-tighten fittings during assembly. To avoid damage during assembly, use the appropriate tools and work on a surface covered by a protective layer. 

Installing your furniture 

If assembling a product on its back or side, take care when turning the product over. Do not put excessive pressure on the legs/base when turning as this may damage the structure of the product. 

When positioning furniture items please do not drag them.  Items should be lifted from the bottom where possible. In rooms with delicate floors, consider additional protection under your furniture e.g. felt pads or glides. 

Shelves or drawer boxes should not be overloaded beyond capacity. If you need to move your furniture, you need to empty it first. This will make handling easier and reduce the risk of injury or damage. 

Always use the handles provided to open and close drawers/doors. It is recommended that all self-assembled products should be periodically checked to ensure that all the fittings are secure. 

Assembly and installation must be done in accordance with instructions. Failure to follow assembly instructions may result in poor performance of your product and/or void your warranty. If instructions are not followed, we decline any liability in the event of damage caused to people or property because of incorrect installation. 

CLEANING & CARE

Simply keeping your furniture clean and dust-free will extend its lifespan.  Dust regularly with a duster or damp cloth then remove any excess moisture with a dry cloth.  Avoid the use of any harsh or abrasive cleaning products. 

Excessive levels of heat or moisture can affect products and cause the product or its parts to expand or contract.  Limiting exposure to heat sources and direct sunlight will help minimise movement. 

Our products are covered for residential use.  This product is covered by the following warranty periods:

Structure: 5 years

Workmanship & other components: 3 years

Warranty covers breakage or failure due to materials or manufacturing defect.  Failure from, but not limited to, misuse, unauthorised repair, general wear and tear, or natural characteristics of materials used are excluded from warranty cover.

Please refer to product Care & Maintenance for information on the characteristics of materials and guidance on how to care for your product.

This warranty only applies to the original purchaser of the furniture with proof of purchase.