Delivery

To ensure your delivery needs are met efficiently, we work with a variety of professional carriers who can deliver virtually anywhere within New Zealand. Once your order is placed, we'll reach out to arrange delivery and provide a cost estimate. Delivery timing will vary based on your order and delivery location. The carrier will coordinate with you to set up a convenient delivery time. Please ensure someone is available at the scheduled time to receive your order.

In Auckland, our delivery service includes removing packaging, expertly assembling your furniture, and placing it in your home.

For deliveries outside of Auckland, items will remain in their factory packaging to ensure safe transport. Please note that this may require you to assemble the item at home. Delivery outside Auckland includes placing the furniture inside your home, including navigating stairs and lifts, as long as access is reasonable. However, it does not include assembly or packaging removal. An exception is marble items, due to their weight and handling requirements. All marble tables will be assembled and placed in position, ready for use. Quotes are available for marble deliveries

To calculate your delivery costs, please select your desired items and enter your postcode on the cart page. Shipping costs are calculated based on the weight and volume of the order and the city nearest to the delivery destination. Delivery costs will be finalised upon arrangement, as variables such as difficult access and/or address outside main cities, may affect the final charge.

Some postcodes fall outside standard delivery areas and will need to be quoted accordingly. Please contact the showroom on 09 525 5823 or sales@bradfords.co to discuss.

Your location and order size will affect how quickly we can get your order to you. New Zealand’s geography and weather makes it impossible to be exact when estimating delivery timing; for in-stock items we aim for the following lead times after full payment has been received:

• Metropolitan Auckland: 1 – 4 working days
• North Island: 2 – 8 working days
• South Island: 2 – 10 working days
   

Remote areas may extend this period.

Deliveries take place Monday – Friday during normal business hours, excluding public holidays. Some areas can be delivered to on Saturday but will incur a surcharge.

For urgent delivery enquiries or special requirements, please contact us at (09) 525 5823.

Delivery times of customised orders and out-of-stock items will vary. We will give you an estimated delivery date when placing your order and will be in contact once it arrives to arrange delivery.

There are, on very rare occasions, unexpected delays to the estimated arrival time shown on the invoice and in such cases we will notify you.

If you would like to check on the latest timing of your delivery, give us a call at the showroom or send an email to sales@bradfords.co

Large items are generally picked up from our Onehunga warehouse, while smaller items can be collected from our Greenlane showroom, both at no extra charge. Simply select ‘click and collect’ in the delivery options on the cart page. Your Click and Collect notification will confirm the designated pick-up location.

For Onehunga warehouse pickups, please call ahead to arrange collection between 10:00 am – 4:30 pm, Monday – Friday. The warehouse is closed on weekends.

Please note that the Greenlane showroom does not hold stock for immediate collection. 

If you are collecting your purchase, please ensure you bring protective blankets and appropriate transport. All pickups are carried out at your own risk.

While we use professional furniture carriers, on rare occasions product can be damaged in transit. If your order arrives damaged please note on the carriers delivery docket and contact us the day you receive your order so that we may assist you. Please ensure you include your order number in any communications to us to facilitate resolving your query.