What happens after I place my order online?
After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment, we will contact you within two business days of receiving your order. After your order is processed and ready for dispatch we will notify you by email and/or phone and make appropriate delivery arrangements with you.
How do I see my order information once I've placed my order?
A confirmation email with your order information will be sent to your email address.
Can the online store hold an item for me?
We are not able to hold products through our online store.
My order status is now showing as suspended. Why?
Occasionally, product availability may make it necessary for us to suspend your online order.
We endeavour to have product information on our website as up to date and accurate as possible. However, sometimes due to popularity and the speed with which a product is sold, we cannot always guarantee that an item will be available when trying to fulfil your online order.An email will be sent to you when an order is suspended. This email will notify you what portion of your order we were not able to fulfil.
Can I view all the items on the website in the showroom?
You are always welcome at our large showroom to view a very wide range of our products. Due to the size of the range you will not find our entire product range on display. Please ask one of our Interior Consultants who will be pleased to help and advise you – there will even be more options available than we have online.
Can I order items in different colours than those displayed on the website?
Often yes, but this will vary according to the product. Please contact us to check specific models.
Should I measure things up before I come in or purchase items?
It is always helpful to measure your room – and the entrance to your home and the way in to the room. Please note doorways, walkways and windows as this will influence the flow and potential suggestions made.
